I need some help...  (Read 2791 times)

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jogles

I need some help...
« on: 4 Mar 2017, 02:31:01 »
Hey everyone! I have not been on Noobstown for a long time now, and I have my reasons. Since not being on Minecraft they have switched over to Mojang accounts, and I deleted the email associated to my Minecraft account. I now have a new email but cannot get past the "answer security questions screen-- What's your pet's name? and Who is your best friend?" when trying to sign in to my Minecraft account as I do not remember the answers to these questions. To even email Mojang support, you need your transaction ID created at time of purchase. Paypal does not go back to 2011 from now, so I am stuck.

I cannot email Mojang without my transaction ID, and I cannot answer my security questions when trying to sign in on a new computer. I am stuck, and I desperately want to play. (I do not want to buy it again and lose all my data on Noobstown or have to make a new forum account.)

Any suggestions on what to do next would be greatly appreciated.

Thanks as always, and thanks for the help.

-Jocoltsfan

ItsLawrence

Re: I need some help...
« Reply #1 on: 4 Mar 2017, 14:36:21 »
Unfortunately we can't do much directly :(.

Have you tried using their tool to reset your security questions available at https://account.mojang.com/me/changeSecretQuestions?

Plus I know you said you can't email them without a transaction id, but have you actually tried contacting Mojang? If you fill in the form at https://help.mojang.com/customer/portal/emails/new and explain your situation you'll get a final answer, I don't believe you need a transaction id to actually fill in that form, it isn't listed as (Required).

If you can't remember the answers to those security questions and that reset link above doesn't work then unfortunately the real only solution is trying to ask Mojang to reset them for you, or see what they suggest.
« Last Edit: 4 Mar 2017, 15:15:28 by ItsLawrence »

jogles

Re: I need some help...
« Reply #2 on: 5 Mar 2017, 04:37:23 »
UPDATE:

I somehow got my transaction ID from Skrill, the server's payment partner from 2011-Dec 2013. I used that in my email to Mojang. Hope this works.

Thanks,

Jocoltsfan

jogles

Re: I need some help...
« Reply #3 on: 7 Mar 2017, 03:27:54 »
UPDATE UPDATE:

Cringe Warning

I tried for kicks to download the game. Of course it let me, you apparently don't have to buy to download. So after downloading, I signed in. No security questions. And here I am playing the game.

RIP XD SLAY ME ON THE FORUMS

ItsLawrence

Re: I need some help...
« Reply #4 on: 7 Mar 2017, 18:38:07 »
...
I tried for kicks to download the game. Of course it let me, you apparently don't have to buy to download. So after downloading, I signed in. No security questions. And here I am playing the game.
...
:P You might still want to work out your answers to those questions, or contact Mojang just in case you wish to change your password or skin or need to access the account for another reason. But it's great that you can now access the server again :).

jogles

Re: I need some help...
« Reply #5 on: 8 Mar 2017, 00:51:30 »
:P You might still want to work out your answers to those questions, or contact Mojang just in case you wish to change your password or skin or need to access the account for another reason. But it's great that you can now access the server again :).

Yeah I was going to follow up on that. Excited to be back!