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Tour Guides/Ways to fix newbie confusion  (Read 1881 times)

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Bexn

Tour Guides/Ways to fix newbie confusion
« on: 10 Jul 2012, 18:52:46 »
I've been seeing a lot more new players on Noobscraft as of late, and with it, MUCH confusion. Many new players seem to be overwhelmed by the amount of things they need to know in order to prosper on the server, which results in the chatlog getting flooded up by questions that could easily be answered by anyone. Here's a few ideas to help new players settle into the server easier.

Tour Guides

If possible, we could appoint more seasoned members of the server to show new players around the main spawn and possibly introduce a town or two to anyone who joins as a Member. They would also have to show the players the basic commands needed to use the server to the fullest extent. This way, players who are brand new can automatically jump right in after their tour and get started on their own.

New Tutorial Area w/ Rulebook Quiz

I know Foob has been working on a new tutorial area for quite some time, but a sort of Quiz at the end of the tutorial would be good so that players don't just simply run through the tutorial without looking at the rules, which results in them getting confused and flooding the chatbox with hundreds of questions. I've been on servers who demand that you know the rules before joining the server completely. For example, like us, they spawn you in a beginner's tutorial area at first login. They also show every rule and command needed. However, the only difference: They quiz you on the rules at the end. Once you reach the end of the tutorial, you must pass the quiz in order to join the server's main area. In order to do this, they give you sets of signs, each with a question about the rules, and a True or False answer. In order to pass, you must answer all questions correctly. If you do not pass, you are teleported back to the beginning of the tutorial again and are forced to read the rules.


I think these things would definitely aid the admins and mods in cutting down the workload they have, as well as giving new players an easier way to learn the server's ins-and-outs. Let me know what you think!

danniel1998

Re: Tour Guides/Ways to fix newbie confusion
« Reply #1 on: 10 Jul 2012, 19:24:57 »
Quote from: Bexn on 10 Jul 2012, 18:52:46
Tour Guides

If possible, we could appoint more seasoned members of the server to show new players around the main spawn and possibly introduce a town or two to anyone who joins as a Member. They would also have to show the players the basic commands needed to use the server to the fullest extent. This way, players who are brand new can automatically jump right in after their tour and get started on their own.

In my opinion Guests get enough of a helping hand with the fairly new design for the spawn for them (I've been through it), and I think it's a good starter and highlights the more important factors of the server involving commands and other things. If they need any further assistance they can easily ask in Global chat, most of the time someone responds to them and helps them. Also regarding people being allocated to be "Tour Guides" for new people on the server just seems like too much hard work for some people and will get boring after a while, depending on the person. Also when someone becomes a Member they can look around towns for themselves, not needing people to show them as it may just start people being bias towards their own town, or a friends town.

k1thros

Re: Tour Guides/Ways to fix newbie confusion
« Reply #2 on: 10 Jul 2012, 22:35:06 »
I agree, If they really want to be a member there is more than enough resources for them. While I like to help when I can, Answering the same question 16,000 time does get old... Read the forum.... you didnt just sign up for the server, you signed up for the community. ( not you, but them, ARG you know what I mean)

I believe a productive member will be able to find the resources he/she needs right here on the forum, or with the help of global chat.

The tutorial section will help, I agree with that part, and a quiz ( if its short) wouldnt be bad.

~k1

Boon40

Re: Tour Guides/Ways to fix newbie confusion
« Reply #3 on: 16 Jul 2012, 13:24:18 »
Quote from: danniel1998 on 10 Jul 2012, 19:24:57
Quote from: Bexn on 10 Jul 2012, 18:52:46
Tour Guides

If possible, we could appoint more seasoned members of the server to show new players around the main spawn and possibly introduce a town or two to anyone who joins as a Member. They would also have to show the players the basic commands needed to use the server to the fullest extent. This way, players who are brand new can automatically jump right in after their tour and get started on their own.

In my opinion Guests get enough of a helping hand with the fairly new design for the spawn for them (I've been through it), and I think it's a good starter and highlights the more important factors of the server involving commands and other things. If they need any further assistance they can easily ask in Global chat, most of the time someone responds to them and helps them. Also regarding people being allocated to be "Tour Guides" for new people on the server just seems like too much hard work for some people and will get boring after a while, depending on the person. Also when someone becomes a Member they can look around towns for themselves, not needing people to show them as it may just start people being bias towards their own town, or a friends town.

Honestly, I wouldn't find it boring, but some others might. This could be fixed by having around 15 people as guides. Guests could ask in global chat for help, and a guide could be able to get to the guest spawn, and help the player. This would definitely get more people to register, because they know there is always someone there to help, and they don't have to be staff.

danniel1998

Re: Tour Guides/Ways to fix newbie confusion
« Reply #4 on: 16 Jul 2012, 15:32:21 »
Quote from: Krazzylegs on 16 Jul 2012, 13:24:18
Honestly, I wouldn't find it boring, but some others might. This could be fixed by having around 15 people as guides. Guests could ask in global chat for help, and a guide could be able to get to the guest spawn, and help the player. This would definitely get more people to register, because they know there is always someone there to help, and they don't have to be staff.

After I while, and you've done it numerous times I can say, from my viewpoint, it would be get boring to basically repeat the same thing over and over again when a Guest needs help. Also there's the issue of when a Tour Guide isn't online to help. And with you saying that it doesn't need to be a Staff member to help, well, it doesn't have to be a Tour Guide to help either, it can just be someone answering the Guests query in Global chat. Having tour guides would just become impractical after a short while.

AlbatrosV5

Re: Tour Guides/Ways to fix newbie confusion
« Reply #5 on: 16 Jul 2012, 22:13:50 »
Hm, the main problems/questions of most new members seem to be always the same.

How do I get out of spawn? - Noobstown is big and can be a little confusing at first. A few simple signs at spawn saying "Exit to the wilderness" or something like that would fix that.

Why can`t I build here? - The protected area around Noobstown is kinda large and there are a few ruins inside it (the radius od the protection might have been extended one). Someone new might now assume that he/she should already being able to build around these ruins. Simple fix: A road leading from the gate straight to the wilderness with a simple sign "Follow the road to the wilderness where you can start playing" and a simple gate at th end "Welcome to the wilderness". Enhanced fix: A few signs along that road that explain the concept of towns and the commands "/town list" and "/town list townname" and things like the miningworld; like an extended guide on some of the serverfeatures.

masterrbc

Re: Tour Guides/Ways to fix newbie confusion
« Reply #6 on: 17 Jul 2012, 03:44:25 »
This was to be implemented a while ago, but it was discarded due to there being problems with assigning people with the right rank and other things as well. But from what i remember, waterworth just never got around to completing it. I think if this gets a large amount of support, this may take off ;)

Boon40

Re: Tour Guides/Ways to fix newbie confusion
« Reply #7 on: 18 Jul 2012, 05:39:07 »
Quote from: AlbatrosV5 on 16 Jul 2012, 22:13:50
Hm, the main problems/questions of most new members seem to be always the same.

How do I get out of spawn? - Noobstown is big and can be a little confusing at first. A few simple signs at spawn saying "Exit to the wilderness" or something like that would fix that.

Why can`t I build here? - The protected area around Noobstown is kinda large and there are a few ruins inside it (the radius od the protection might have been extended one). Someone new might now assume that he/she should already being able to build around these ruins. Simple fix: A road leading from the gate straight to the wilderness with a simple sign "Follow the road to the wilderness where you can start playing" and a simple gate at th end "Welcome to the wilderness". Enhanced fix: A few signs along that road that explain the concept of towns and the commands "/town list" and "/town list townname" and things like the miningworld; like an extended guide on some of the serverfeatures.
I like this
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