As Duelcon said, Maybe the Mods though you were being hostile towards them, that's why they told you to back off.
You also have to acknowledge that Noobstown is a big server, and with little staff members online, your question may be ignored as the staff may be fixing grief's or helping out other players, if you urgently needed an answer you should have send a in-game mail, and they will get back to you ASAP.